FAQS

 What is your return policy?

If you would like to make a return for any reason you may email us within 5 days of receiving your item and we will be happy to assist you. You may receive a full refund if your item is incorrect or damaged when received, you are required to email us a photo of the damaged or incorrect item within 5 days of receiving the item.

*Sale items are final sale.

How can I contact you?

You may email us at customerservice@shopchelseastreet.com with any questions or concerns.

What is The Charm Collection?

Our Charm Collection is the perfect place to create one of a kind personalized pieces. They are paperclip chain necklaces that can be accessorized with as many charms as you like. 

How are they assembled?

Every necklace that adds the purchase of The Charm Necklace Assembly Fee to their order will have their charms assembled for them. If you do not purchase The Charm Necklace Assembly Fee your charms will not be added to the necklace and will be shipped unattached in a jewelry pouch. 
Charms are attached using spring rings and are easily removable or can be changed out using plyers.

Each charm metal color is matched to its spring ring (ie. a gold charm will get a gold spring ring and a silver charm will get a silver spring ring, no matter what color the necklace is)

 

By purchasing from Chelsea Street, you accept and agree to these terms of service

Thank You!