Shipping policy

 

*Please be advised if you are purchasing a custom charm necklace that requires assembly, shipping times may be longer than normal. Thank you for your patience!

If you do not receive tracking information or an email with an update of your purchase within 5 days of your order being placed please email us. 

We are not responsible for lost or stolen packages once our tracking information is provided.

If your package does not arrive within 30 days of tracking information provided, please email us at customerservice@shopchelseastreet.com for assistance.